Introduction
Aarya Digiverse Private Limited is committed to providing a secure, reliable, and compliant messaging service to our customers through our integration with WhatsApp Business API. This policy document outlines our guidelines and procedures for ensuring the confidentiality, integrity, and security of our customers’ data.
Data Protection and Privacy
- Data Collection: We collect data from our customers, including but not limited to, names, phone numbers, and messaging content.
- Data Storage: We store customer data on our secure servers, which are protected by industry-standard security measures.
- Data Security: We implement robust security measures to protect customer data from unauthorized access, breaches, or other security threats.
- Data Retention: We retain customer data as required by law.
User Consent and Opt-out
- User Consent: We obtain users’ consent for data collection and processing through our website.
- Opt-out Mechanism: Users can opt-out of data collection or messaging by contacting our support team .
Messaging and Spam Prevention
- Messaging Policy: We send messages to our customers only for legitimate purposes, such as customer support, transaction details.
- Spam Prevention: We implement measures to prevent spam, phishing or other malicious activities including message filtering, user reporting, or blocking suspicious activity.
Compliance and Regulatory
- Regulatory Compliance: We comply with relevant regulations, such as GDPR.
- Industry Standards: We adhere to industry standards for data security, messaging, and customer support.
User Support and Feedback
- User Support: We provide user support through email, phone or live chat.
- Feedback Mechanism: Users can provide feedback through email, survey or feedback form .
Disaster Recovery
- Disaster Recovery: We have a disaster recovery plan in place to ensure timely recovery of our services and data in the event of data loss.
WhatsApp Business API Terms
- API Terms Compliance: We comply with the WhatsApp Business API Terms of Service.
- API Usage Guidelines: We follow WhatsApp’s guidelines for using the WhatsApp Business API, including messaging limits and content restrictions.
Miscellaneous
- Intellectual Property: We respect the intellectual property rights of others and require our users to do the same.
- Confidentiality: We maintain confidentiality of our customers’ data and require our employees and partners to do the same.
Changes to this Policy
We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about this policy, please contact us at [email protected], [email protected]
By using our services, you acknowledge that you have read, understood, and agree to be bound by this policy.
Aarya Digiverse Private Limited
Mahabubnagar
Telangana,509001
India
[email protected]
7396060143